Frequently Asked Questions
1. What day and time can I expect my delivery?
Please contact our customer service department at 800-253-3855 – option 2. If your delivery has been scheduled, they can help you. If it has not been scheduled, they can let you know the date we are expecting it to be ready for shipment.
2. Why won’t the driver remove the old appliances on my crated drop delivery?
Please contact our customer service department at 800-253-3855 – option 2 to check your order details regarding the removal of the old appliances.
3. Why won't the driver deliver my appliances to the unit?
Please contact our customer service department at 800-253-3855 – option 2 to check your order details regarding the delivery of your appliances order.
4. How can I get a copy of the approved kitchen layout for my order?
Please contact our customer service department at 800-253-3855 – option 2.
5. How can I get a copy of the approval documents for my kitchen order?
6. How can I place an appliance order?
You can place your order by logging in to our website at https://store.multihousingdepot.com/customer/account/, emailing orders@gomhd.com, or contacting our customer service department at 800-253-3855 – option 2.
7. What if a cabinet is missing or short components upon delivery?
8. What if a cabinet is damaged upon delivery?
9. What if my countertop is wrong or does not fit?
10. I have questions about my stone countertop order. I need a template made or when will my countertop be ready for installation?
11. An RMA has been issued. When is someone coming to pick up the damaged cabinet or appliance?
Please contact our customer service department at 800-253-3855 – option 2.
12. Is there a guide to care and cleaning of cabinets?
13. What do I do when I need service on an appliance?
Please have the serial number and model information before calling for service.
GE: 1-800-432-2737
Whirlpool: 1-800-442-1111
Frigidaire: 1-800-444-4944
Samsung: 1-800-SAMSUNG
14. How can I get copies of my invoices?
Account invoices can be found online under My Account under the Customer Connect section. Alternatively, please email ar@gomhd.com, where a representative from our accounts receivable department can help you.
15. I am trying to place an order online but my account is not active yet.
Please email ar@gomhd.com, where a representative from our accounts receivable department can help you.
16. I can’t log into online ordering…what is my log in?
Please use the Forgot Your Password link to retrieve your login information. If this does not work for you, please contact 800-253-3855 – option 6 where a representative from our accounts receivable department can help you.
